At PureSuction.com, we want you to be completely satisfied with your purchase. If you’re not happy with a product or service, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • Physical Products: Must be returned within 30 days of delivery.
  • Digital Products: All sales are final unless the product is defective or inaccessible due to a system error.
  • Services: Refunds for services (e.g., cleaning appointments, consultations) must be requested at least 24 hours before the scheduled time.

To be eligible for a refund on a physical product:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • A receipt or proof of purchase is required.

2. Non-Refundable Items

The following are not eligible for a refund:

  • Gift cards
  • Sale or clearance items
  • Downloaded or used digital products
  • Services already rendered

3. How to Request a Refund

To request a refund, please contact us at [email protected] with:

  • Your order number
  • Reason for the return or refund request
  • Supporting documentation (photos of damaged items, etc., if applicable)

We will respond within 2–3 business days with return instructions or next steps.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or the wrong product was sent.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or card issuer.
  • If rejected, we will provide an explanation.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at [email protected] with details of the issue.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time before your refund is officially posted.
  3. Contact your bank—there is often a processing delay.

If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

8. Contact Us

If you have questions about our Refund Policy, reach out at:

Email: [email protected]